Next working day excluding after 11am on Thursday or on Friday, Saturday or Sunday
International
£15.00
10-15 working days
Please note that, due to Brexit, deliveries to the EU may be delayed and your order may be subject to additional fees upon delivery. Because of the unpredictable nature of this situation, we are unable to offer advice about this, however we will update this section when further information is available. UK Standard delivery is free on all orders over £50. All orders are sent via Royal Mail. Please note, our offices are open Monday to Friday from 9:00 am to 5:00 pm UK Next Day Tracked With our UK Next Day Tracked, we will deliver your order the following working day providing that the order has been placed before 11am Monday - Thursday. Any orders placed after 11am on Friday, or on Saturday or Sunday will be dispatched on Monday.
Any orders received over the weekend or bank holiday will be dispatched on the next working day.
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.
You have a right to cancel your order within seven days of receipt of the goods. You will have your payment returned if you notify us through our Contact Us form within 14 days of receipt, and return your products unopened and undamaged within 14 days of notifying us. 14-day money-back guarantee applies to products opened or partially used. If you wish to have a refund (within 14-days of placing your order) please let us know why using ourContact Usform, and return your product to us as described below.
We cannot accept returns or replacements on overly used products. Shipping and handling charges are not included in refunds. You will be responsible for returning the goods to us at your own cost unless the goods are faulty or misdescribed. We recommend you use a registered or ‘signed-for’ postal service when returning items to us at our address, stated on ourContact Uspage.
If you are eligible for a refund, we will refund you using the payment method originally used when you paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
Returns address Ebenezer House Ryecroft Newcastle Staffordshire ST5 2BE, UK
REFUND POLICY
We always want our customers to be delighted with their purchases, if you are unhappy with your product do Contact Us in the first instance and let us know why. All products purchased directly from our website are covered by our 14-day money-back guarantee. Note your eligibility for a refund depends on the type of product purchased:
Custom products – we want our customers to be delighted with their unique products so do Contact Us telling us why you are not satisfied and we’ll see what we can do. 14-day money-back guarantee: If you wish to have a refund (within 14-days of placing your order) please let us know why using our Contact Us form, and return your product to us as described below. Please note as these products are made uniquely for you we are not legally obliged to issue refunds, however we are so confident you will love the quality of our natural products we offer a no-quibble 14-day money-back guarantee*.
Off-the-Shelf products from our standard ranges – you have a right to cancel your order within seven days of receipt of the goods. You will have your payment returned if you notify us through our Contact Us form within 14 days of receipt, and return your products unopened and undamaged within 14 days of notifying us. 14-day money-back guarantee applies to products opened or partially used. If you wish to have a refund (within 14-days of placing your order) please let us know why using our Contact Us form, and return your product to us as described below.
Consultations – we are unable to issue refunds. If you have problems making your appointment do Contact Us as soon as possible.
*We cannot accept returns or replacements on overly used products. Shipping and handling charges are not included in refunds.
You will be responsible for returning the goods to us at your own cost unless the goods are faulty or misdescribed. We recommend you use a registered or ‘signed-for’ postal service when returning items to us at our address, stated on our Contact Us page.
If you are eligible for a refund, we will refund you using the payment method originally used when you paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.
Faulty Product, Damaged, or Dead on Arrival Please note that any Products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned Products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the Product until full payment has been received by us for the return transport costs.
If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
Missing Items If there is an item missing from your order, please report this to our customer services department by completing the Contact us form and we will investigate the issue further for you.
If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel.
